Exchange Process

Step 1 – Send us Exchange Request through  http://return.platform73.com/

Step 2 – Send the product back to us in absolutely new and unused condition. If you need us to pick up from you then there would be a charge of Rs.100 for the pickup. If the Exchange is because of an error at our end then we will not charge for reverse pickup.

Step 3 – We get the product and check and if all is ok then we ship new product to you Free of cost.

Return Process

Step 1 – Send us Return Request through email at http://return.platform73.com/

Step 2 – Send the product back to us in absolutely new and unused condition. If you need us to pick up from you then there would be a charge of Rs.100 for the pickup.

Step 3 – We get the product and check and if all is ok then we will do refund after deducting Rs.100/- for shipping charges + Rs.50/- for COD charges (if you had ordered through COD) and Rs.100/- for reverse pickup (if you had requested us to pickup). All refunds would be in the form of Store Credit / Coupon which you can use for purchasing anything from our site.

General Terms

• All Exchange / Return requests must be received by us within 7 days of delivery.
• Customized Products are not eligible for return as these have been especially made for you.
• All returns must be in unused condition with all original tags and packaging intact. Please note that used / washed products or products without original packaging will not be eligible for return / exchange.
• Any Refunds approved by us would be given in the form of Discount Codes of equal value which can be used on the site for future purchases.